Class T&C's


Our Class Terms & Conditions

As with everything these days we think it is a good idea to be clear about how our classes work and run so we all know where we are at! As we only have a few people per class we need to know people are coming in advance!…

We offer different class passes to give you the maximum flexibility. Classes can booked as follows;

  • single class pass
  • 5 class pass used over a 6 week period
  • 10 class pass used over a 12 week period
  • monthly class pass (best value for those attending 2 classes a week)

Term’s & Conditions

  • Booking and payment is the only way of securing your place
  • Passes are activated upon purchase
  • All passes are valid by use by valid for use by named pass holder only and cannot be used by others.
  • Individual class passes are valid for 3 months from date of purchase and are not eligible for refund or transfer
  • 5 and 10 class passes can be extended for up to one month from date of expiry for a £10 fee
  • If payment is not received prior to the next block starting we cannot guarantee your place
  • If your usual Pilates instructor is unavailable for a period, we will attempt to arrange an alternative instructor to cover classes where possible. Payment of your block guarantees your attendance at QuayPhysio classes, regardless of the available instructor
  • By clicking “Place Order” you confirm you have read and accepted our terms and conditions.

Cancellation Policy

  • No refunds are given for a class pass cancelled or not attended once the pass has started
  • Cancellations of classes with less than 48 hours’ notice cannot be refunded or transferred to another date
  • 5 and 10 class passes can be extended for up to one month from date of expiry for a £10 fee
  • Partial refunds will not be given on monthly class passes once billed and are not eligible for cancellation or a refund
  • Cancellations cannot be back dated
  • If QuayPhysio cancels a class at late notice you will not be charged for that class

Return/Refund Policy

  • Cancellations of classes with less than 48 hours’ notice cannot be refunded or transferred to another date
  • 5 and 10 class passes can be extended for up to one month from date of expiry for a £10 fee
  • Partial refunds will not be given on monthly class passes once billed and are not eligible for cancellation or a refund
  • If QuayPhysio cancels a class at late notice you will not be charged for that class

6 months after starting my weekly Pilates class, I reap the rewards daily…feeling stronger, walking taller, moving better. Another benefit is that my body has better shape and tone. I have more strength for cycling and balance for skiing. In fact, I feel great! Having practiced yoga, I found Pilates a different discipline. The class was challenging right from the beginning and still is! The group is small and the attention is individually tailored to each of us…our instructor knows us all very well! They are so enthusiastic, motivating, reassuring and supportive, and always make us want to go the extra mile! Pilates has truly made a difference in my life”

Ruth, Devon