Class T&C's

As with everything these days we think it is a good idea to be clear about how our classes work and run so we all know where we are at! As we only have a few people per class we need to know people are coming in advance!…

We offer different class passes to give you the maximum flexibility. Classes can booked as follows;

• single class pass
• 5 class pass used over a 6 week period
• 10 class pass used over a 12 week period
• monthly class pass (best value for those attending 2 classes a week)

Term’s & Conditions

• Booking and payment is the only way of securing your place
• Passes are activated upon purchase
• All passes are valid by use by valid for use by named pass holder only and cannot be used by others.
• Individual class passes are valid for 3 months from date of purchase and are not eligible for refund or transfer
• 5 and 10 class passes can be extended for up to one month from date of expiry for a £10 fee
• If payment is not received prior to the next block starting we cannot guarantee your place
• If your usual Pilates instructor is unavailable for a period, we will attempt to arrange an alternative instructor to cover classes where possible. Payment of your block guarantees your attendance at QuayPhysio classes, regardless of the available instructor
• By clicking “Place Order” you confirm you have read and accepted our terms and conditions.

Cancellation Policy

• No refunds are given for a class pass cancelled or not attended once the pass has started
• Cancellations of classes with less than 48 hours’ notice cannot be refunded or transferred to another date
• 5 and 10 class passes can be extended for up to one month from date of expiry for a £10 fee
• Partial refunds will not be given on monthly class passes once billed and are not eligible for cancellation or a refund
• Cancellations cannot be back dated
• If QuayPhysio cancels a class at late notice you will not be charged for that class

Return/Refund Policy

• Cancellations of classes with less than 48 hours’ notice cannot be refunded or transferred to another date
• 5 and 10 class passes can be extended for up to one month from date of expiry for a £10 fee
• Partial refunds will not be given on monthly class passes once billed and are not eligible for cancellation or a refund
• If QuayPhysio cancels a class at late notice you will not be charged for that class