Quay Info

Do I need a referral from a GP or Consultant to come and see you?

You can self refer to us without seeing your GP or Consultant. We do also accept lots of referrals from GPs and Consultants for various problems including Orthopaedic, Rheumatology, Obs & Gynae, Neurology to name a few!

Can I use my medical insurance?

We ask all our clients to pay for their treatment up front and will be happy to provide the necessary invoices/receipts for you to pass onto your insurance company.

How do I make an appointment?

You can

  • call us on 01548 852 355
  • email us at info@quayphysio.co.uk
  • or simply pop in and see us!

Don’t put it off any longer! Make an appointment now and start moving and feeling great!

How long are your appointments?


We believe in order for us to fully understand why you are coming to see us and the problems you are experiencing, complete an initial assessment, agree a thorough treatment plan, start education you on what is going on in your body and treating you, we need to spend at least 45minutes with you for your initial appointment! We recommend that you leave an hour available for your first appointment so you know for parking! For follow-up appointments we also believe in giving you longer so we can really make a difference with hands on treatment. It also gives us time to work on your movement, exercise progressions and of course education!


We have a package of care if you come to us for Shockwave treatment. This is because we follow the NICE guidelines for this form of treatment to get the best results. Your initial appointment is 45minutes long, but please allow an hour for some paperwork filing in! You will then have 3 x 15minute appointments on consecutive weeks for the Shockwave itself. A final review 3 months later will be included to review your progress.


If you haven’t been to us before we need an initial appointment time of 60mins for us to complete our assessment and then obviously complete your lovely massage! For follow up appointments there is a choice of 30, 45 or 60 minute appointments. Our massage therapist will guide you on what she feels you need to get the benefits you are after.


Our initial one to one session you need to attend before starting in a class is a 60 minute appointment. We will complete an initial assessment and movement screen before teaching you how to do it properly and work on an initial programme for you to start at home. Our classes are an hour long. If you would rather do one to one Clinical Pilates sessions we can do this in a 45minute or 60minute appointment. Your Physio will guide you on what is best in order to achieve your goals. The same applies for working with our Reformer and other equipment.


Our initial one to one appointment is a 30 minute session free of charge to find out what you want to achieve with your training, understand any issues you may have and then agree a plan. We have several packages of training based on a once, twice or three times a week commitment over 8, 12 or 16 weeks. Your Trainer will guide you on what package is best based on what you are wanting to achieve.


We regret that if you are late for an appointment we will not be able to run over your appointment time as it will affect the patient booked in after you.

What happens if I can't make a booked appointment?

Please call us as soon as you know you can’t make an appointment. If cancellations are made with more than 24hrs notice, no charge is made. Any missed appointments or cancellations made with less than 24 hours notice will be charged at the full rate.

Do you do home visits?

Yes we do. Please call or email us on 01548 852 355 or info@quayphysio.co.uk to discuss how we can help and make a time to visit. Alternatively you can fill out an enquiry form.

For more information have a look at our Home Visit page


Do you treat children?

Yes we do! We have appointments available before and after school. We ask that all children are supervised by an adult at all times.

At Quay Physio we take very seriously the protection of patients and practitioners throughout the treatment process. In particular the care of a child or young person’s experience is one that comes with recommended guidelines that we feel are important to share with you.

Children under the age of 13 years old:

The Chartered Society of Physiotherapists (CSP) recommends that all children under the age of 13 have a chaperone present during examinations and treatment sessions. Older children can consent for themselves if we feel that they have a good understanding of the assessment and treatment process.

Please be aware that it may be necessary for your child to undress during a treatment so they may feel may feel more comfortable bringing a sleeveless top, sports bra, shorts or swimwear with them.

Children over the age of 16 years old:

If a patient is over 16 they must be offered a chaperone to accompany them in an appointment. A chaperone is someone who is an adult acting as an impartial third party.

A young person can have an informal chaperone such as a friend or relative or a formal chaperone such as a staff member (Physiotherapist) or a chaperone trained non-clinical staff member. Both types of chaperone can act as a witness for consent as well as provide support either emotionally or physically whilst being sensitive and protecting confidentiality. The chaperone will be offered to the patient before the treatment and if needs be the appointment date will be delayed to accommodate the arrangements needed to set a chaperone in place. Please be aware that your child may need to undress so you and they may feel more comfortable bringing a sleeveless top, sports bra, shorts or swim wear to put on for the treatment.

We ask that any appointments made for children be supervised by an adult at all times.

What do I need to bring?

  • Any GP or consultant referral letters, images or reports
  • Shorts and appropriate footwear, including any training shoes
  • A vest top or appropriate underwear as we do often need to examine your rib cage region
  • Private health insurance clients should bring their policy number and authorisation code for treatment. Please contact your scheme before attending to get authorisation.
  • An open mind and willingness to help yourself in the process of achieving your goals!
  • A smile…..or failing that we will make it our mission to make you leave with one!

Can I attend a Clinical Pilates class without having had a one to one assessment?

All people wanting to attend one of our Clinical Pilates classes needs to have had a one to one assessment before coming to class. Click on the links below for more information on

Do you offer Pilates classes for dogs?

Did you find the answers you need?

If you haven’t found the answers here or you have more questions to ask, please drop us a message and we will contact you shortly. Alternatively call or pop in! We are here to help.